Grievance & Problem Reporting

Purpose

This portal provides a structured way to raise concerns and helps BGSA maintain a safe, respectful, and positive environment for players, coaches, volunteers, and families.

Confidentiality

Reports are handled as confidential and reviewed by authorized BGSA leadership. Information is shared only as needed to investigate or respond to the issue. Reports are not published on this website.

Guidelines

• Be polite, clear, and factual. Avoid personal attacks.
• Include relevant dates, locations, teams, and people involved.
• Explain any steps already taken to resolve the concern.
• Focus on the current issue. Include previously resolved matters only when they directly relate to the report or new information.

Review process

1. Submit your grievance or concern with the relevant details.
2. BGSA leadership will review the report, gather additional information as needed, and refer the matter to the Board when appropriate.
3. A decision or resolution will be communicated after the review or investigation is completed.

The Bayer Box’s 24-hour response commitment applies to questions and requests for help; it does not mean a grievance investigation will be completed within 24 hours.

League issues

1. Coach or manager: Present the concern to the team’s coach or manager when appropriate.
2. Division leadership: If the concern remains unresolved, request review by the person responsible for the division.
3. BGSA Board: Unresolved concerns may be referred to the Board for review and resolution.

If the concern involves the coach or manager, or you are uncomfortable raising it directly, you may submit it through this portal.

BGSA divisions

Division leadership names and direct contacts will be posted when confirmed. Until then, use this portal or email information@bayergsa.com to request the appropriate review.

Tournament team issues

1. Coach or manager: Present the concern to the tournament team’s coach or manager when appropriate.
2. Tournament leadership: If the concern remains unresolved, request review by BGSA tournament team leadership.
3. BGSA Board: Matters requiring further review may be referred to the Board for a final decision.

Tournament leadership contacts will be posted when confirmed. Reports may be submitted here in the meantime.

BGSA Board

Tim Swanson, Chairman · Jill Swanson, Vice Chairman · Chad Ryan, Board Member

View Our Board. Direct all Board correspondence to information@bayergsa.com.

Questions or help

For help completing your report, contact BGSA leadership through the Inspiration BoardBayer Box or email information@bayergsa.com.